Support
If something in Zumy isn't working, or someone is making it worse for others, write to us. The most common questions are answered below. If yours isn't, the button at the bottom of the page opens an email to a person.
We aim to answer within 24 hours.
Report a comment, review, list or profile from inside the app. Most reports are looked at the same day.
How do I delete my account?
Open Zumy, then go to Settings → Account info → Delete account. Deletion is immediate and can't be undone. Your reviews, lists, comments, follows, profile picture and sign-in record are removed from our database within seconds.
How do I report a comment, review or profile?
Long-press the comment and choose Report. For a review, a list or a profile, open its ⋯ menu and choose Report. Reports go to our moderation queue and are reviewed within 24 hours. The person you report is never told who reported them.
How do I block someone?
Long-press one of their comments and choose Block, or open the ⋯ menu on their profile or one of their reviews and choose Block User. You stop seeing their reviews, comments and follows, and they stop seeing yours. To undo it, go to Settings → Blocked accounts.
Does Zumy see my Apple Music listening history?
No. Zumy uses Apple Music's public catalog for covers and 30-second previews. It never asks for, stores or reads your library, your listening history, your liked songs, your playlists or your subscription. That stays inside Apple Music.
I forgot my password.
On the welcome screen, tap Sign in, then Sign in with email, then Forgot password?. We email you a link to choose a new one. If it hasn't arrived after a few minutes, check your spam folder and make sure it's the address you signed up with.
I have a feature request, a bug or a strong opinion.
Email us. Zumy is made by one person, and reports from the people using it are how it gets better.