Support
If something in Zumy isn’t working, or if someone is making the app worse than it should be, write to us. The most common questions are answered below; if yours isn’t, the email button at the bottom of the page goes straight to a human inbox.
Report a comment, review, or profile from inside the app and we’ll look at it the same day in most cases.
How do I delete my account?
Open Zumy, then Settings → Account Info → Delete Account. Deletion is immediate and irreversible. Your reviews, lists, comments, follows, profile picture, and authentication record are all removed from our database within seconds.
How do I report a comment or review?
Long-press the comment, or open the review’s ⋯ menu, then choose
Report. Reports go to our moderation queue and are reviewed within 24
hours. We’ll act on it without naming you to the person you reported.
Does Zumy see my Apple Music listening history?
No. Zumy uses Apple Music’s public Catalog API for artwork and 30-second previews. It does not request, store, or read your library, your playback history, your liked songs, your playlists, or your subscription status. That information stays inside Apple Music.
How do I block someone?
Long-press their comment, or open one of their reviews and tap the ⋯
menu → Block User. After that, you’ll stop seeing their
reviews, comments, and follows; they’ll stop seeing yours.
I forgot my password.
On the Login screen, tap I already have an account, then use the password-reset flow. Firebase Authentication will email you a reset link. If the email doesn’t arrive within a few minutes, check spam and confirm the address is the one you signed up with.
I have a feature request, a bug, or a strong opinion.
Email the address below. Zumy is built by one person and feature decisions are made with a small group of testers in mind, but real reports from real users are how the app gets better.